These terms and conditions for quote requests apply to the E-P:n LVI Oy online service, through which business customers can send non-binding requests for quotations for HVAC products. The terms are valid until further notice.
The online service is intended for business customers and HVAC professionals.
1 Service Provider
E-P:n LVI Oy
Tuottajantie 63
60100 Seinäjoki
Business ID: 0584061-5
Email: eplvi@eplvi.fi
Phone: 06 453 5123
2. Quote Requests and Customer Status
The online service is intended for business customers only. When making a quote request, the customer must provide accurate and up-to-date company and contact information.
Submitting a quote request is not a binding order and does not constitute a sales agreement.
E-P:n LVI Oy reserves the right to:
- process or decline to process a quote request
- request additional information before providing a quote
- limit the availability or quantities of products
A quote request is considered received once the customer receives a confirmation (e.g., by email).
3. Prices
Prices presented in the online service are indicative unless otherwise stated.
Final prices are determined based on:
- customer-specific terms
- valid agreements
- the quotation provided by E-P:n LVI Oy
We reserve the right to:
- price changes
- changes in the product range
- correcting incorrect pricing information
4. Quotation, Order, and Payment
Once the quote request has been processed, E-P:n LVI Oy will provide the customer with a separate quotation.
A sales agreement is only formed when:
- the customer accepts the quotation, and
- E-P:n LVI Oy confirms the order
The payment method is by invoice, unless otherwise agreed.
- Payment terms are stated on the invoice (e.g., Net 7–14 days)
- Interest on late payments is charged in accordance with the Interest Act
- Reminder and collection costs may be charged for unpaid invoices
Invoicing terms:
- Payment terms are stated on the invoice (e.g., Net 7–14 days)
- Interest on late payments is charged in accordance with the Interest Act
- Reminder and collection costs may be charged for unpaid invoices
The invoice is delivered:
- by email or
- as an e-invoice (if the customer has provided e-invoicing details)
5. Delivery and Delivery Time
Delivery methods and any delivery costs are stated in the quotation or order confirmation.
The delivery time is an estimate unless a binding delivery time is separately agreed upon.
Typical delivery times:
- stock products: 1–3 business days
- order-based products: to be agreed separately
E-P:n LVI Oy is not responsible for delays caused by the transport company or force majeure.
6. Product Pickup
By agreement, products can be picked up from the E-P:n LVI Oy warehouse in Seinäjoki. Pickups must be arranged in advance with sales.
7. Receipt and Complaints
The customer must inspect the delivery without delay.
Any:
- deficiencies
- defective products
- transport damage
must be reported without undue delay, and no later than 7 days after delivery.
Complaints:
eplvi@eplvi.fi
06 453 5123
8. Returns and Cancellations
The service is directed at business customers, so the right of withdrawal under the Consumer Protection Act does not apply.
Returns and cancellations are always agreed upon on a case-by-case basis with E-P:n LVI Oy.
The product to be returned must be:
- unused
- in its original packaging
- in salable condition
9. Limitation of Liability
E-P:n LVI Oy is not liable for:
- indirect damages
- incorrect use of the product
- installation errors
Any potential liability is always limited to the value of the delivered product.
10. Force Majeure
E-P:n LVI Oy is not liable for delays or damages resulting from causes beyond the seller’s control (e.g., labor disputes, transport disruptions, government regulations).
11. Applicable Law and Disputes
Finnish law shall apply to these terms. Any disputes shall primarily be resolved through negotiations.
12. Contact Information
If you have any questions regarding your order, delivery, or invoicing, please contact: